frequently asked questions

About Our Approach

• What should a well-framed artwork feel like when it’s finished?

• What style of framing do you work in?

• How is preservation framing different from commercial framing?

• Who are your clients?

• Is FRAMEWERK a good fit for my project?

• Does FRAMEWERK use AI or other advanced technologies—such as lasers or magnets—in the construction of its frames?
  
  

Process, Timing & Logistics

• Do you accept walk-ins or work by appointment only?

• What happens during an appointment?

• How long does framing typically take?

• Can you coordinate framing with exhibitions or deadlines?

• Can you do rush orders?

• Are pickup and delivery services you offer?

• Do you offer home or gallery installation?

• Can you package and ship framed artwork for us?

• How do you manage risk during framing?

• Do you work with insured artwork or require insurance?

Pricing, Estimates & Trade

• How are prices determined?

• Are there cost differences based on materials or finishes?

• Do you offer wholesale or trade pricing?

• Why should our gallery work with FRAMEWERK?

• Do you offer in-kind trades or community support?
  
  

Materials, Construction & Design

• What materials do you use?

• What kind of joinery do you use and why?

• Do you offer splined miter frames?

• Are frames built to be serviced or repaired in the future

• Which glazing is best for my project?

Care, Handling & Risk

• What is the FRAMEWERK Lifetime Service Guarantee?

• How is artwork handled while in your care?

• How do I best care for my framed artwork?

• How do I safely clean the glazing?
  
  

Conservation & Restoration Support

• How can you help me if my artwork needs conservation?
  
  

Printing Services

• Why should I trust FRAMEWERK with my art and photo printing?

• What maximum size can you print?

• What kind of printing equipment do you use?

• What kind of papers do you use?

• Can you mount my photograph?

Environmental Considerations

• Are materials sourced locally or regionally?

• Why does sourcing matter for consistency and turnaround?

• How does FRAMEWERK minimize its environmental impact?